Service

The equipment you own is an investment and we’d like to help you make it last as long as possible. Columbia Fitness Service Division has a fully certified tech team that can troubleshoot, diagnose, and repair your broken equipment as well as do preventative maintenance.

Call Us Today 509.585.2366

Repairs

Nothing is more frustrating to your members than broken equipment. Let us help by providing your business with professional service and quality support. It is our priority to get your equipment back in shape as quickly as possible so that your members can enjoy their favorite treadmill, stationary bike, or other fitness equipment. Simply follow the steps below and we will take care of the rest.

1. Call or Message Our Service Department

We have an outstanding service department that is dedicated to getting you the answers that you need in a professional and timely manner.

2. Schedule An Appointment

Once you have given us the details, our next priority is to set you up with an appointment that works with your schedule and provides you with the service you need as soon as possible.

3. Get A Diagnostic

Getting an initial diagnosis of your equipment will help us to rule out potential problems so that we can find the best and most cost-effective solution to your problem. Our professional team of technicians will examine your machine with a fine tooth comb so that they have a clear understanding of the issue and can offer your business a range of solutions to fit your needs. Simple repairs can be fixed on site at no additional cost to you.

4. Equipment Repair/Replacement

If your equipment cannot be fixed during the diagnostic, our technician can get the parts ordered and schedule a return visit at a time that works for you. Our technicians are fully certified to fix your treadmills, stationary bikes, rowers, ellipticals, gym cables and more. Whether it’s a simple parts replacement or rebuilding your machine from the ground up, we have you covered.

It is our goal to find you the best, most cost-effective solution to your problem including the full replacement of your machine if it is deemed more economical to do so. If you decide replacement is the best option for you, our technicians can provide you with a variety of solutions to choose from that will best fit your budget.

Warranty

Is your machine still under its factory warranty? You may be able to get your repairs and or parts for free.

Preventative Maintenance

Once considered an expense, preventative maintenance is now being recognized as a cost-efficient means to reduce costly repairs, keep equipment in good, running condition, and extend the life of equipment by as much as 40%. Just as you would perform regular maintenance on your automobile, most equipment manufacturers now recommend regular preventative maintenance for fitness equipment as well. Simply call or message our service department and we will schedule an assessment, create an agreement, and ensure that your equipment receives regular maintenance.

Some of the benefits of preventative maintenance include:

  • Improved performance
  • Reduced equipment downtime
  • Fewer unplanned maintenance expenses
  • Fewer major repairs
  • Lower operating costs
  • Improved equipment uptime
  • Extended equipment life-expectance
  • Fewer injuries